Frequently Asked Questions (FAQ)


What’s your return policy?

Return any of our products--Within 3o days. You will be charged a labor rate for the install and removal of parts or equipment.

What's the warranty on HVAC parts?

Most all parts come with a 1 year parts and labor Warranty. OEM parts warranties will be specified at time of quote. In warranty items will carry the reminder of said warranties.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

What's the warranty on new HVAC systems?

Most systems will have the normal 20 year heat exchanger, 10 year compressor, 10 year parts, and 2 years labor. Equipment must be registered! Will be specified on estimates and varies by brand.

How is your pricing done?

Most all of the pricing is done by flat rate pricing. Our technicians are and should be more than happy to show you our price book. We are not a pay by piece company where our technicians are forced to sell parts to make their pay. Always ask the company you choose, If their technician's are piece pay or hourly paid. WHY? If they are piece paid they have to and will sell you something to get their pay. This tends to have customers buying parts and equipment they really don't need. Don't get caught up in this new trend, in the HVAC industry. I would never work for a company or own a company that runs their employees and treats their customers in this manner.